Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
LIMITED EDITION!
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We offer 100% Raw Virgin Hair, including textures like Paparazzi Curly, Premiere 613 and Runway Luxe Straight. All bundles are double-drawn and ethically sourced for premium quality.
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Due to the nature of our products, all sales are final. No returns or exchanges are accepted. Please double-check your order before placing it.
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Orders are processed within 1–3 business days after payment clears. Standard U.S. shipping takes 3–7 business days. Custom wigs may take 7–10 business days to be completed before shipping. Expedited shipping options are available at checkout.
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To ensure longevity and maintain the quality of your hair:
Treat your hair like your natural hair. Use sulfate-free shampoo, deep condition regularly, avoid excessive heat, and store your extensions in a satin bag when not in use.
Check out our Hair Care Guide for more detailed instructions.
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With proper care, our raw hair can last 5 years or more. It’s a high-quality investment designed for long-term use and luxury styling.